Terms & Conditions
Distance contract
This distance contract, based on Article 10 of the Law on the Protection of Consumer Rights and Cabinet of Ministers' Regulations No. 255 of May 20, 2014 "Regulations on distance contracts", is concluded between SIA "SOLANO LV", UR single reg. No. 40003342634 , hereinafter - the Seller, on the one hand, and the Buyer - a natural person, on the other hand, for the obligations that arose when the Buyer ordered one or more, identical or different Goods, hereinafter - the Goods, by paying the price of the Goods specified in the invoice, but By the Seller confirming the order of the Product and ensuring delivery of the Product to the delivery address specified by the Buyer.
1. Procedure for completing the order.
1.1. The Buyer independently completes the order for the Product via the Internet, fully familiarizing himself with the information about the Product on the website www.hg-plus.eu, including the conditions of this contract and delivery, and sends it to the Seller, also indicating his personal data, place of residence and delivery address , and bank details.
2. Product price and payment procedure.
2.1. The price of the Product is the price at which the Seller sells the Product to the Buyer.
2.2. If the relevant Product has its minimum price ("starting from EUR"), the amount of which depends on the Product's technical indicators, then the exact price of the Product is indicated by the Seller in the confirmation offer.
2.3. According to the agreement with the Seller, the Buyer shall pay for the Product in Euro currency (EUR).
2.4. The day when the sum of money specified in the invoice has arrived in the Seller's bank account is considered the day of payment.
3. Order execution procedure.
3.1. Order execution starts when the Seller has confirmed the order and the Buyer has made full payment for the Product.
3.2. The order fulfillment period depends on the selected Product category, but no more than 15 working days from the day of order confirmation.
3.3. The order is considered fulfilled when the Product is actually handed over to the Buyer. An integral part of the order receipt confirmation is the delivery note issued by the Seller with the signature of the Buyer or his authorized representative and a copy of the signature.
3.3.1. if the Buyer or its authorized representative is not at the previously specified delivery address at the time of delivery specified in the order, the Product is returned to the Seller's warehouse, and the Buyer must pay for redelivery according to the specified delivery rates;
3.3.2. if the Seller has made two repeated delivery Orders to the address specified by the Buyer at the time specified above, but the Buyer or its authorized representative has not been present at the specified address and time, the Seller's obligations are considered fulfilled. The Seller has the right to refuse further delivery options, and the Buyer is obliged to come to the Seller's warehouse and receive the Product himself.
3.4. After the execution of the Order, the Seller's obligations to the Buyer are considered fulfilled.
3.5. Ownership rights to the Product and related responsibility are transferred from the Seller to the Buyer at the time of delivery of the Product.
4. Rights and obligations of the parties.
4.1. The seller undertakes:
4.1.1. sell the Product and deliver it according to the order;
4.1.2. provide complete information about the Product and its manufacturer;
4.1.3. inform (also electronically) the Buyer about changes in the terms of order fulfillment, if the terms of delivery of the Product change while the Seller is fulfilling the order;
4.1.4. to consider the Buyer's claims related to the Product, order fulfillment terms or quality within a reasonable time, providing the Buyer with his/her answer in substance;
4.1.5. within 30 (thirty) days at the latest, refund to the Buyer the payment he actually made for the Product, if the Seller cannot fulfill the order according to its conditions and the Buyer has not given his consent to their changes;
4.1.6. The personal information specified in the buyer's order, including bank details, shall be used only in connection with the preparation of an invoice for the payment of the order and the execution of the order.
4.2. The seller has the right to:
4.2.1. after receiving the order, in case of confusion, contact the Buyer by phone to clarify the information specified in the order about the selected Product or Buyer;
4.2.2. not start the execution of the order if the specified payment for the Product ordered by the Buyer has not been received;
4.2.3. not to accept claims about the non-conformity of the Product and the Product in accordance with Section 7 of this contract, if the Product has visual and/or technical damage caused by the Buyer's fault and which restricts further sale of the Product and/or return to the Product manufacturer.
4.3. The seller has the right to unilaterally change the content of this contract, without violating the requirements of the applicable laws and regulations. This condition does not apply to those orders that are in the process of being fulfilled. Changes take effect from the moment of their publication on this website.
4.4. The buyer undertakes:
4.4.1. when placing an order, provide true and accurate information about the selected Product and yourself, so that the Seller can fulfill its obligations in full, in case of uncertainty, contact the Seller electronically or by phone for consultation;
4.4.2. pay for the Product in accordance with the Product price specified in the order and invoice;
4.4.3. accept the Product within the delivery time specified in the order.
4.5. The buyer has the right to:
4.5.1. receive the Product according to the order;
4.5.2. to receive back the money paid for the Product, if the Seller cannot fulfill the order according to its conditions and the Buyer has not given consent to their changes;
4.5.3. Submit claims about the quality of the Product during the warranty period of the Product.
5. Product quality and warranty.
5.1. The Seller is responsible for the sale and delivery of a quality Product in accordance with the Product's technical specification and order.
5.2. The parties agree that the warranty period for the Product is 24 (twenty-four) months from the day the Product is delivered to the Buyer and put into use by the Buyer. The warranty is valid if the Buyer complies with the terms of use of the Product and uses the Product according to its technical specification.
6. Liability of the parties.
6.1. The parties are fully responsible for the fulfillment of their obligations in accordance with the applicable laws and regulations.
6.2. If, during the execution of this contract, any force majeure obstacles arise for one of the Parties, which are not subject to the influence and control of the Parties, then the Party affected by these obstacles shall notify the other Party of this in order to agree on further action
7. Right of withdrawal.
7.1. The right of withdrawal is the right of the Buyer to unilaterally withdraw from the contract within a certain period of time, without paying compensation for the loss to the Seller. Sending a refusal within a specified period terminates the contract and releases the Buyer from any contractual obligations, except for the costs associated with returning the Product to the Seller.
7.2. The buyer has the right to refuse the product within 14 (fourteen) calendar days from the moment of receipt of the product.
7.3. The Buyer is obliged to return the Product to the Seller within 7 (seven) days after sending the written refusal. All expenses incurred in connection with sending the Product back to the Seller shall be borne by the Buyer.
7.4. Using the right to refuse the Product, the Buyer is responsible for maintaining the quality and safety of the Product, as well as for any reduction in the Product's value, if it has been used in a way that is incompatible with the principle of good faith, including for a purpose other than the Product's characteristics or for clarifying the action. Otherwise, the Seller reserves the right not to accept the Product back.
7.5. After receiving the refusal letter and the Product, the Seller shall immediately, but not later than within 14 (fourteen) days, refund the amount of money paid for the Product to the bank account specified by the Buyer. Otherwise, if the Seller does not receive the letter of refusal and/or the Product in accordance with the procedure specified in this contract, the Seller has the right not to refund the amount of money paid for the Product to the Buyer.
8. Dispute resolution procedure.
Any disputes and disagreements that may or will arise between the Parties during the execution of this agreement shall be resolved by the Parties through mutual negotiations. If an agreement is not reached, the disputed issue is referred to court for consideration in accordance with the laws and regulations of the Republic of Latvia.
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